Paperwork that processes itself. Your team handles only the exceptions.
The AI Back Office reads documents of every kind, extracts what matters, checks it against your rules, updates your systems and routes anything unusual to a person. Email inboxes and ticket queues are sorted and drafted before your team opens them.
Why it matters
Skilled people spend hours retyping data from PDFs, chasing missing documents and sorting inboxes. The work is slow, error-prone and impossible to scale without hiring.
What it does for your business
Reads any document
Invoices, applications, IDs, claims, contracts and statements, including scans and photos.
Checks against your rules
Required fields, totals, dates and policy rules are verified, and gaps are flagged with the reason.
Fills your systems
Verified data is entered into your ERP, CRM or spreadsheets without retyping.
Chases what's missing
Customers are asked for missing or unclear documents automatically, with a secure upload link.
Inbox and ticket triage
Emails and tickets are categorised, prioritised and drafted for review.
Full audit trail
Every decision is logged with the source document, so reviews and audits are simple.
Live in weeks, improved every month
Sample
We collect real documents and map the checks your team performs today.
Configure
We set extraction, validation rules and exception routes.
Integrate
We connect your inboxes, storage and core systems.
Measure
We track accuracy and time saved, and expand to new document types.
Where it works best
Examples from the industries we serve. Every deployment is configured to your own processes and rules.
Works with
Invoice capture, purchase order matching and expense checks.
Document checklists, identity and income document checks and missing-document follow-up.
Claims intake, pre-authorisation paperwork and billing documents.
Shipping documents, customs paperwork and proof-of-delivery processing.
Frequently asked questions
How accurate is document extraction?
Accuracy depends on document quality and type. We measure it on your own samples before launch and route low-confidence fields to a person.
Can it handle scanned or photographed documents?
Yes, including handwriting in many cases. Poor-quality images are flagged for a new upload.
Where are documents stored?
In your own storage and systems wherever possible, with access limited by role.
Does a person still review the work?
You decide. Most teams review exceptions only, plus a regular sample for quality.
Explore the rest of the AI workforce
Put the AI Back Office to work
Tell us about your business and we'll show you what it would look like for your customers, in a 30-minute call.
- A 30-minute strategy call with a senior consultant, free of charge
- A clear view of where AI will pay back first in your business
- A written proposal with scope, timeline and fixed price for a pilot