Business Services

Functional Solutions
  • Customer Life Cycle Management Services
    • Consulting & auditWe follow a consultative approach and an outside-in audit methodology that helps arrest leakages, results in process improvement and recommendation, reduces repeat and enhances Customer experience.
    • Grow & Retain
      • Customer InsightsWe, at Housofai Business Solutions, with our rich business and customer experience, are well-equipped to help you attain customer Insights maturity and reap benefits from your data, in the form of smarter & high-yielding business decisions.
      • Consulting & ResearchThe consulting and research services from Housofai offer a comprehensive view based on research that’s essential for developing business intelligence and overcoming market challenges.
      • Customer SurveyWhether you would like to gauge how your product or service is performing or you wish to discover ways to better serve your customers, Housofai’s customer satisfaction surveys are the answer. These surveys can help you gain significant insight into how to grow your business and acquire new customers.
      • Loyalty & VoCOur in-depth understanding of customer needs and wants through VOC surveys, enables clients to implement powerful strategies to build meaningful customer relations, drive loyalty and deliver superior customer experience.
      • CollectionsHousofai offers a complete range of collections services along with contact center solutions to meet the diverse needs of our clients. We take care of your customer experience and their payment obligations while taking care of your business.
    • Market research & analyticsWe, at Housofai Business Solutions, have the domain expertise and the capabilities to deliver end-to-end services and solutions for Market Research & Analytics.
    • Onboard
      • Welcome CallingThrough welcome calling, we build a series of meaningful interactions with the customers to cultivate long-lasting and valuable relationships.
      • Order Management ActivationOur order management activation services help clients in addressing the challenges posed during order-to-activate processes. Our services and solutions focus on customer experience, cash flow or revenue management and cost reductions.
    • Serve
      • Billing ManagementWe offer prompt and smooth billing management services to our clients across industries while helping them save on staffing and operational expenditures. Moreover, we provide comprehensive reports to clients to help them gain complete visibility into the business that includes sales, product reach and revenue information.
      • AuditsWe leverage our outside-in audit methodology to arrest leakages, reduces repeat and enhances Customer experience. The audits also help in driving process improvement.
      • Tech SupportOur highly skilled technical support team enables you to address technical issues ranging from standard queries to complex problems that require more sophisticated troubleshooting. We provide the right people, processes and technology to make your journey safer, simpler and faster.
      • Cross Sell/UpsellThrough cross-selling, we convince the customers to purchase additional products and in upselling we persuade customers to upgrade to an expensive model, or additional warranties or features. Our services result in significant growth in revenues.
      • Omni Channel Customer SupportAs a specialized CLM service provider, Housofai Business Solutions offers seamless Omnichannel services aimed at enabling its clients to communicate with customers in a consistent, unified voice across touchpoints. This helps enhance customer affinity towards the brand, giving the customer more reasons to stay with the brand.
    • Target & Acquire
      • Marketing OperationsWe activate, scale, and operate marketing programs which deliver marketing-led growth and increased impact. Housofai’s marketing operations services span across content, social media, analytics, campaigns and e-commerce. We drive efficiency and effectiveness from the clients marketing investments to help them demonstrate both top-line and bottom-line results.
      • Sales OperationsThe sales operations services from Housofai help drive revenue growth by reducing the time reps spend on transactional activities, speed up the sales process and improve customer experience. We focus on process re-engineering and automation to dramatically reduce the cost of sales.
      • Lead GenerationWe help our clients increase effectiveness across their business functions by helping them acquire customers by generating more qualified leads, follow up on those leads, run various campaigns to generate leads, and convert those leads into business orders to help amplify your sales.
      • Multi Channel Digital MarketingOur multi-channel digital marketing services and solutions help you reach your customers on their preferred channels with speed, precision and at scale. We implement a single strategy across multiple channels (email, website, SMS, mobile app, etc.) to get your message in front of the right person at the right time.
  • Field Fulfilment Services
    • End-to-end Collections (Hybrid Model)Being compliant with all statutory legislations, we help you arrest rising NPAs through recoveries using a good mix of field and voice based services. We take end-to-end ownership of your collections while ensuring seamless data transfer from field to contact center.
    • Field Collection ServicesOur success rate has made us a leader in the field collections services. Our deep geographical coverage across 600+ FOS locations in India, evolved governance model, fraud contentment unit ensures our performance matches up to your field collection requirements.
    • Field Force Automation 'Field Housofai'Our Field Force Automation Technology, ‘Field Housofai’ enables the online performance monitoring of our field team. It makes the process more efficient, ensuring the right engineer arrives at the right place at the right time to enable a faster and more professional service to customers. The tool reduces operational costs, increases productivity, increases opportunities to cross-sell or up-sell and enhances customer service.
    • Skip tracingThe skip tracing tool enables us to identify customers who are non-contactable or not available on the available address and contact numbers. This tool is a very impactful and strong and significantly improves the outcomes and productivity. The entire process of skip tracing is controlled and compliance driven.
    • Virtual Collections Enabled With Bots and BIOur next-generation collections model is enabled by disruptive technologies such as advanced analytics, artificial intelligence and machine learning. These innovative technologies are completely transforming collections operations, helping to improve performance at lower cost. Better customer-segmentation and more effective contact strategies are helping improve overall collections performance.
    • Voice-Based Collection ServicesOur voice- based collection services combine our extensive industry experience, proprietary platforms and perfect outsourcing model to drive revenue and productivity. Through highly trained resources, comprehensive strategies and innovative technology, we offer effective voice-based collections solutions to meet your company goals and transform your business.
  • Business Process Management & Shared Services
    • DQMS / Data Enrichment
      • 3rd Party AuditxOur Data Quality Management Services (DQMS) enable businesses to cleans the data and monitor their quality on an ongoing basis, to help turn your data into reliable information. Our end-to-end data enrichment tools help you understand your data, analyse it continually, cleanse, standardise and match data as well as maintain data lineage.
    • F&A
      • Financial Planning & AnalysisWe help our clients improve their existing FP&A processes by improving the cycle time, reducing the level of detail to help an organization focus on planning that matters. Our services help free up your time so that you can focus on driving your business forward.
      • Fixed Asset AccountingHousofai’s dedicated Fixed Asset Accounting Services team provides a complete range of services to help organizations drive return on investment, tax savings and compliance. We help in managing your long-term fixed assets strategically focusing on tax treatments to impact your bottom line significantly.
      • Treasury & TaxHousofai’s multi-disciplinary Treasury and Tax Services team helps in responding to evolving tax regulations and increased scrutiny by tax administrations across the globe. Also, we help manage the complex tax implications associated with the day-to-day treasury transactions. Our team of professionals help your tax function add significant value when navigating through these challenges.
      • Closing & ReportingHousofai’s financial close and reporting optimization help the clients to enhance quality, reduce the cost and improve the timelines. Gain timely, accurate intelligence while improving visibility with our data-driven process expertise.
      • General AccountingBenefit from Housofai’s end-to-end support for your accounting activities while simplifying business processes to enhance operational efficiencies. Our team provides accounting and financial reporting advice on a wide range of transactions and events, including adherence to compliance with country-specific regulations.
      • Procure to PaySimplify payables, cut savings erosion, improve discount capture, enhance supplier experience and bolster vendor compliance, with our comprehensive procure-to-pay outsourcing services.
      • Order-to-CashHousofai’s end-to-end O2C or OTC (Order-to-cash) services support the complete customer-to- cash lifecycle, reducing operating costs and driving improved working capital performance. We employ step-by-step methodologies to better identify opportunities for process improvement with measurable business outcomes.
    • HRO
      • Recruitment Process OutsourcingOur RPO services create a strategic business advantage for our clients by sourcing qualified, full-time employees more rapidly, while keeping the cost, risk and operational complexity to the minimum. Through Recruitment Process Outsourcing we become an extension of your talent acquisition team, managing a part of or complete talent acquisition cycle.
      • Exempted Provident Fund Mgmt. (Platform/SaaS)Housofai is one of the leading Retiral Benefit System/Central Trust Fund System partners for companies in India. We align your schemes in RBS/CTFS with our expertise to enable your company to simplify complex challenges to provide better social security to your employees
      • Employee Administration & SupportThe pay policies, procedures and processes can change frequently and may be often complex. Housofai’s employee administration and support services help you provide value and drive measurable results while eliminating your administration and support desk headaches. Our services are flexible and can be customized to meet the specific needs of your organization.
      • Employee Life Cycle Mgmt. (Hire-to-Retire)At Housofai, our skilled team covers the entire spectrum of the employee lifecycle – from hire to retire – to exceed your business objectives, improve employee experience and mitigate any possible risks. We utilize evolving digital technologies to deliver true end-to-end employee management solutions ensuring flexibility, quality and efficiency for the businesses we partner with.
      • Payroll & Statutory ComplianceHousofai’s comprehensive payroll and statutory compliance services enable clients to optimize costs, improve compliance, drive efficiencies and focus on their core business. Our payroll specialists offer you unparalleled subject-matter expertise in provide accurate support to your employee’s payroll while helping you save time.
    • Insurance third party administration
      • Insurance Third Part AdministrationAuto-insurance industry is experiencing a multitude of challenges in a highly competitive market posed by demanding OEMs, Regulatory and statutory guidelines and ever-changing customer requirements. To retain customers, significant investment in resources and infrastructure is needed. In such a situation, efficiency can be gained by outsourcing these activities to a trusted service provider.
      • Vehicle Self-Inspection SupportOur array of self-inspection services and innovative solutions enhance the decision making for our clients and help in driving revenues.
      • 64VB Follow-UpOur 64VB follow-up services enable prompt support to Insurance companies. Our in-depth experience results in a significant reduction in costs.
      • Customer AcquisitionWhile customer retention strongly affects the bottom lines for auto insurance players, new customers are essential to drive growth and build an edge over the competition. Housofai helps clients control costs while attracting new customers through its end-to-end TPA customer acquisition services.
      • Claims Facilitation ManagementWe manage each step involved in claims starting from claims receipt to capturing claim-related information and providing details on documentation needed for the claims process to updating the claim status.
      • End- to- End Insurance Policy Renewal Mgmt.We provide complete, multi-level renewal management services with an unwavering focus on delivering tangible outcomes to our clients. We provide unparalleled services day in and day out to create ROI for our clients through renewal activities.
      • Policy Administration & MgmtHousofai’s policy administration systems give auto insurance companies a competitive advantage by improving productivity, reducing costs and accelerating the speed to market for new products.
      • EndorsementsHousofai with over 15 years of experience in serving the auto insurance clients, has the required expertise to handle any kind of insurance endorsement requests. Our team utilizes the proven best practices to achieve improved results.
    • IT
      • Contextual Collaboration as a Service (CCaaS) For Managing Business EcosystemToday’s customers expect businesses to provide meaningful, relevant and personalized interactions. Businesses can leverage communication APIs that enable contextual communications to make the communications relevant in today’s Omni-channel world.
      • QA & TestingQuality assurance and testing services need to balance cost, quality and speed in driving your transformation agenda. Housofai makes it easier for testers to strike the right balance by delivering best- in-class customer experience.
      • Managed ITManaged Services from Housofai, help in simplifying IT operations, improve service quality, increase user satisfaction and reduce operating costs.
      • Platform-Based (BPaaS, SaaS, PaaS, IaaS, etc.)At Housofai we deliver deep domain services across various industries leveraging standard and custom-built proprietary platforms. Our platform-based services are crafted to attain greater scale, flexibility, standardization and reduce costs.
      • Customized Application DevelopmentHousofai helps organizations to rapidly launch and manage intelligent and connected applications that reduce costs and deliver superior user experience.

Value Multipliers
  • Business Process Re-EngineeringThe business process re-engineering solutions at Housofai enable businesses to redesign their core processes to attain dramatic improvements in cycle times, productivity and quality. We leverage our digital capabilities, technical know-how and domain expertise to rethink business processes.
  • ConsultingAs a leading CLM and BPM service provider, Housofai partners with the clients on their transformation journey with the hands-on approach to consulting. Our unique consulting model allows clients across industries to realize favourable business outcomes, lowering the risk of change and hastening the benefits realization process.
  • Digital AcademyHousofai launched the Digital Academy to empower enterprises to build digital capabilities to accelerate their business performance. Our broad spectrum of learning interventions enables organizations and individuals to develop foundational to know-how and skillset on core agile and digital topics to drive sustained and measurable business impact.
  • Digital CX Innovation & incubation Labs
  • Digital in a BoxOur “Digital-in-a-Box” services provide Digital Business Acceleration via packaged digital offerings such as e-wallets, Field Force Automation, Omni Cloud Channel, Social Media, Customer Experience Insights, Process Automation, and Cloud CRM. These services offer processes, toolkits, digital platforms and people-based interventions that help our clients to quickly adapt to the changing digital business scenarios.
  • Digital TransformationNo matter where you are in your digital journey, our cohesive strategy helps you achieve digital excellence much faster than your competition. The digital transformation practice at Housofai offers you the right mix of industry and digital experience to elevate your business performance.
  • Process multipliersTo transform the business and deliver business value, processes must be flexible as well as water-tight. At Housofai we bring about process transformation through the unique operating model that involves outcome, platforms and ecosystem integration. We leverage the domain-driven, tech solutions to enhance revenue, avoid risks and reduce time to market.

Business Excellence
  • Audit FrameworkThe Audit framework serves two basic functions: It identifies both good practice and where practice needs to improve through a systematic approach to sampling files; and. It provides senior management with assurance as to the quality of our work.
  • CBSL Transitions FrameworkTo cater huge client expectations and to ensure smooth transition, Tata BSS initiated dedicated transition team in 2015, which is showing high performance. As transition, process started seeking client feedback, immediately post transition through Transition survey and started tracking on time compliance.
  • Digital Business Unit FrameworkWe collaborate with clients through BPM services that bring greater efficiency and cost savings through process re-engineering and Digitalization. Cognizant of fast changing consumer preferences, we also offer digital transformation services to help businesses in defining their digital growth strategy, conducting digital audits, deploying a Digital Maturity Model, social listening and social media benchmarking.
  • GovernanceRegular reviews as per governance structure ensure that organizational success tracked at all levels and reported. Industry reports and benchmarking data collected also ensure that performance relative to competition also discussed.
  • Knowledge Management frameworkOrganizational learning achieved through improvement in processes and its documentation in the Knowledge Management portal. Employees are provided with requisite exposure to learn best practices, participation in external awards forums. Organizational and workforce learning is achieved through structured programs conducted by L&D function
  • Quality Management ( Corporate & transactional )Senior Leadership team promotes an environment of performance improvement through its Leadership system with a structured governance including monthly and quarterly reviews with steering committee and Quality Management structure using frameworks. We constantly focus on identification of benchmarks/ comparatives for setting stretched targets. Improvement initiatives such as flightpath initiatives, Total operational performance (TOP) projects, process re-engineering, six sigma projects, cross functional teams etc. Regular reviews & creation of supporting organization structure demonstrates.
  • Service delivery frameworkService delivery of Products and Services should be designed as per best in class practices and client requirement end to end product and service delivery capabilities, business expansion through new age digital services like RPA, Omni channel, social media management etc. Increased customer satisfaction and wallet share.
  • WFM & Optimization FrameworkSenior Leadership team promotes an environment of performance improvement through its Leadership system structured governance including monthly and quarterly reviews with steering committee and Quality Management structure using frameworks of TBEM/ISO. SLT constantly focuses on identify cation of benchmarks/ comparatives for setting stretched targets. Improvement initiatives